Is my credit card information safe against fraud and hackers? Yes. We have taken all the necessary steps to prevent stolen or fraudulent
credit card use on our website by using dedicated fraud prevention software provided by Protx.
For more information on Protx and how it works
click here.
How long does it take for my order to be delivered? We stock most items available on the website. We aim to have
orders delivered within 2-3 working days. If we don't have stock for any
reason, you will be contacted with details of when it should be
available. You are welcome to call to check our stock before ordering.
When will you
charge my credit/debit card? When you enter you card details into our system, Protx will
carry out the necessary fraud checks and sets your order to 'Pending'.
Once you order has been dispatched, the payment will then be completed and the
transaction closed.
Can I
raise a purchase order to pay for my goods? To avoid confusion, prices quoted on our website are for
immediate payment only. If you want to make a deferred payment by purchase
order then your company will have to pass our credit check procedure and also
pay the full retail price. Please contact our accounts team by either
emailing accounts@sawandtool.co.uk
or call
01484 424055.
Where do I take my
power tool for servicing? We have a full service centre on our premises and would be
happy to service your power tools. However,
there are many independent service centers
nationwide.
Click here to find your local
Stihl and Viking service centers.
How do you
handle warranty issues and returns? Every product on
our site comes with a full 12 months warranty and Stihl petrol power tools have
a lifetime warranty on the ignition module.
If you have any warranty or return issues, contact our 'Sales Aftercare' team
who will be happy to arrange everything for you.
If you have any questions or comments at all,
please let us know.
We take all criticism as constructive and try our utmost to give you, the
customer, the very best service possible.
